Customer Mood Modification

            The question of the day is how to deal with rude customers. Every day most people go to work at a crummy job so they can pay their bills. On every single of these days an employee meets about three or four rude customers. The rude customers have had a bad day and they know they can vent their frustrations on the employee because she is just a poor cashier who has to remember that the customer is always right no matter what. Like all the other cashiers she has discovered a strategy that generally works on everyone whether the customers are being nice or not.  First always find out what the problem is. Secondly do not let the customer make you angry, and lastly resolve the issue. With these three steps in this almost foolproof strategy that can make the day and the irritated customer’s life several decades longer. Always remember that there is never really a good customer because every single customer has been taught that it is ok to make an employees life miserable.

            When a customer is angry it is always the employees fault. The first thing to do to solve the customer’s problem is to find out what the problem is. Try to ask intelligent questions related to the customers dilemma. Listen to what the customer has to say and respond in a courteous voice. At the same time be helpful and get the manager for the customer so that everything can be sorted out quickly and efficiently.

            Whatever happens does not let the customer agitate you. When the employee first starts working the employee is encouraged to learn the code of conduct for their workplace. If the employee knows the code of conduct she should be able to handle whatever the customer has to say. Try not to let the customer get worked up. If the customer starts yelling never yell back. An argument never lasts long when only one person yells. If this is not working always know where management and security is in the building so that if the customer gets out of hand the employee knows who to go to and where.

            The last thing to be done is to resolve the customer’s issue. The customer knows best on every issue there is no point on arguing with them unless your manager is around. Be quick and resourceful and maybe the customer will ask for you to serve them another day.  Always be ready to do anything you can do to make the customer happy and having a happy customer makes everyone’s life easy in most ways.

Even though these steps do work it is always in your best interest to remember that the customer is always right. You can make the customer and yourself incredibly happy by being efficient and well behaved yourself so that if the customer comes back that customer may remember who you are and say nice things about you. One of the wisest things I ever learned on the job is that if you make the customer happy you will put yourself into a great mood because in the end you do not have to put up with the customers’ baggage.